There are good customers and there are chokable customers.
There’s this guy my shop has dealings with that is, in the words of a less couth co-workers, a lying cheating bastard.
Now, I like to give people a chance, so I agree to make some tools for him. Four pieces of Tool 1 and four pieces of Tool 2. We made the tools in exactly those amounts, and sent them over. They worked alright. To be absolutely clear, I looked at the the tools myself before sending them out. Everything was good.
This morning I get a call from him that he’s short two tools. Nay, he claims we have given him six pieces of Tool 1, and two pieces of Tool 2. Which is of course impossible: not only did I inspect the tools before they went out (4 of one, 4 of the other), but I dropped them off myself.
These are not similar tools, either. The shank size is the same, but they’re radically different on the front end. In fact, one of them is much smaller than the other. So we have a choice: either someone is lying to him, or he is lying to me, or the space/time continuum itself has ruptured and the world is not as it seems.
But I think he’s lying to me. Such is his reputation. And so this guy joins that group of customers who, when quoted, get the “as if made out of diamond” pricing, as they’re not even close to worth dealing with.
Tags: employment, rants




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I’m surprised you ruled out option three quite so quickly. Everyone can use a little space/time rupture now and then.
May 1st, 2007 at 12:28 pmAny business needs these kind of customers, makes us value the good customers much more and those are the once that make you enjoy your work and business.
May 3rd, 2007 at 7:27 pm