Comments on: Cranky. http://www.rmfo-blogs.com/daniel/2006/08/31/cranky/ A personal narrative. Sat, 20 Mar 2010 11:22:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Captain Grefshem http://www.rmfo-blogs.com/daniel/2006/08/31/cranky/comment-page-1/#comment-7866 Captain Grefshem Fri, 01 Sep 2006 15:28:39 +0000 http://rmfo-blogs.com/daniel/2006/08/31/cranky/#comment-7866 Oddly, that might actually end the discussion right then and there... Oddly, that might actually end the discussion right then and there…

]]> By: Roger http://www.rmfo-blogs.com/daniel/2006/08/31/cranky/comment-page-1/#comment-7854 Roger Fri, 01 Sep 2006 11:46:28 +0000 http://rmfo-blogs.com/daniel/2006/08/31/cranky/#comment-7854 Yeah, you should have leaned over and kissed those angry lips. Yeah, you should have leaned over and kissed those angry lips.

]]> By: Captain Grefshem http://www.rmfo-blogs.com/daniel/2006/08/31/cranky/comment-page-1/#comment-7844 Captain Grefshem Thu, 31 Aug 2006 21:51:21 +0000 http://rmfo-blogs.com/daniel/2006/08/31/cranky/#comment-7844 Ther's this sales guru who has a take on situations like this... " What should I say when the customer calls and he's mad as hell ? " "Anything except, "I'm sorry!"" "The customer is looking for two things. They want to know that you care about them personally, and they want to know what you are going to do about it now." Ther’s this sales guru who has a take on situations like this…

” What should I say when the customer calls and he’s mad as hell ? ”

“Anything except, “I’m sorry!”"

“The customer is looking for two things. They want to know that you care about them personally, and they want to know what you are going to do about it now.”

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