Cranky.

daniel on Aug 31st 2006

Oy, I just got ripped a new one by a customer. Not fun. Especially since it’s not something I was involved in, so I was just kind of staring like a deer in headlights. Not only that, there was nothing I could do to help him either. SWEAR WORDS.

Filed in main | 3 responses so far

3 Responses to “Cranky.”

  1. # Captain Grefshemon 31 Aug 2006 at 5:51 pm

    Ther’s this sales guru who has a take on situations like this…

    ” What should I say when the customer calls and he’s mad as hell ? ”

    “Anything except, “I’m sorry!”"

    “The customer is looking for two things. They want to know that you care about them personally, and they want to know what you are going to do about it now.”

  2. # Rogeron 01 Sep 2006 at 7:46 am

    Yeah, you should have leaned over and kissed those angry lips.

  3. # Captain Grefshemon 01 Sep 2006 at 11:28 am

    Oddly, that might actually end the discussion right then and there…