Cranky.
Oy, I just got ripped a new one by a customer. Not fun. Especially since it’s not something I was involved in, so I was just kind of staring like a deer in headlights. Not only that, there was nothing I could do to help him either. SWEAR WORDS.
![[caedmonscall.net]](http://rmfo-blogs.com/images/ccneticon.jpg "The quasi-official fan site of Caedmon’s Call.")
![[derekwebb.net]](http://rmfo-blogs.com/images/dwneticon.jpg "The official fan site of Derek Webb.")
![[rmfo-blogs.com]](http://rmfo-blogs.com/images/rmfoblog.png "About the [rmfo-blogs] service.")
Ther’s this sales guru who has a take on situations like this…
” What should I say when the customer calls and he’s mad as hell ? ”
“Anything except, “I’m sorry!”"
“The customer is looking for two things. They want to know that you care about them personally, and they want to know what you are going to do about it now.”
Yeah, you should have leaned over and kissed those angry lips.
Oddly, that might actually end the discussion right then and there…